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The Booking Process with Acrossnz
Acrossnz.com is a boutique New Zealand-based online travel agency. At Acrossnz.com, we make it our highest priority to provide an excellent service to each and every one of our clients however large or small their travel plans. We welcome enquiries and bookings from all around the world, however please note that we specialise in tours within New Zealand, Australia and the Pacific Islands. Acrossnz.com is able to book domestic flights within New Zealand and flights to and from Australia and the Pacific Islands.
Acrossnz.com’s booking procedure is as easy as 1,2,3,4
AskBrowse through our comprehensive website and fill in the holiday planner form or view one of the many package tour options available and choose one that appeals to you. We welcome your enquiries as we understand that making good decisions often requires asking good questions! Each tour itinerary has a link to an enquiry form, simply complete this form and click send. From this moment on your enquiry will be managed by your own experienced travel consultant – Acrossnz.com will contact you promptly with their direct contact details to establish your working relationship.
QuoteAcrossnz.com will prepare a quote for the vacation package or tour option you have selected and email it to you promptly, normally within 12 hours. Please feel free to discuss any issues you may have at this stage with your travel consultant who is readily available to help. If you decide to accept the quote we will send you a link to our secure online paying form where you can pay your deposit by Visa, MasterCard or American Express. Generally we require a deposit of approximately NZ $250 per person but this varies slightly according to the tour option you have chosen.
ConfirmNearly there – confirmation! When your tour has been booked, the deposit paid and the tour confirmed; the balance now needs to be paid. Acrossnz.com will send you an invoice for the balance of payment which needs to be paid in full at least 30 days prior to your tour start date. Any last-minute tour bookings – i.e. those booked less than 30 days from start date – require full payment at the time of booking. Payment can be made in two different ways:
Please note that all currency conversions (if applicable) are carried out automatically by your credit card company or bank.
- (i) using the online credit card facility (2.5% credit card fee applies); or
- (ii) paying directly into Acrossnz.com’s bank account.
DocumentsThe last exciting step – getting hold of those all-important travel documents! Rest assured it is part of Acrossnz.com’s excellent service to get all of your travel documents to you – your tour vouchers will be emailed to you along with the full trip itinerary and contact details of each hotel you are staying at. You can forward these to friends and family so you can be contacted in case of an emergency.
If you have booked one of our many coach tours there are a number of ways in which we get these travel documents to you depending on the tour you have selected – they are either presented to you in person by the representative meeting you at the airport or by your coach captain on arrival at your accommodation; or delivered to you at the hotel/accommodation at which you are staying at prior to your tour.