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Srikanth Raju ( San Jose, CA, USA) / March 2007
Sorry it has taken me a bit to write this. Just wanted to let you ( and any one else who would care to read this) know what a great vacation we had, and how you, Mark and the rest of your families went above and beyond the regular call of duty ( like the time your husband gave me the home phone number of your parents whom you were visiting !!) to take care of all my needs and questions. There were occasions when Mark and I were chatting on the phone when he was attending a wedding, and when you, Deb were in your parents place discussing with me to take care of some last minute reservation changes and stuff like that.
It was very clear every step of the way that we have chosen the best possible allies for our dream vacation.
Even though there was that isolated incident with the rental car, now after couple of months all we can recall is how quickly you rose to the occasion to take care of the situation though it was no fault of yours. Truly, truly professional, courteous, efficient and what ever superlatives one can think of, you guys richly deserve all the accolades. Thank you ever so much for putting up with me for almost 2 years !!!
If there are better travel agents, I am yet to come across them. Suffice it to say that you will only be doing yourself a favor if you choose to work with the likes of Deb, Mark, et. al. My unabashed admiration and of course the highest possible recommendation and kudos to all of you.